lancar Platform Privacy Notice

This page describes what we collect when you use lancar and how we keep that data protected. We at lancar collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties. Your information stays on our secure servers and is encrypted in transit and at rest.

Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. When you open a lancar account, you agree to this privacy notice. If you have questions about how we handle your data, our support team can clarify any section.

We keep this notice straightforward so you understand what information we collect, who has access to it, and how long we retain it.

What Data We Collect on lancar

When you register a lancar account, we collect your email address, full name, date of birth, and phone number. We use this information to create your account, verify your identity, and contact you about your account if needed. We do not share this data with marketing partners or advertisers.

When you deposit money on lancar, we collect payment information: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the deposit amount, and the timestamp. We do not store full payment card numbers—we tokenise sensitive payment data so only transaction references are retained. Your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) also receives transaction data according to their own privacy policies.

We collect game activity data: which games you play, your bets, your wins and losses, and your account balance. This data helps us detect fraud, resolve disputes, and provide accurate account statements. We also collect technical data: your IP address, device type, browser version, and approximate location (city level). We use this to prevent account abuse and comply with jurisdiction restrictions.

Identity Verification & KYC on lancar

For deposits above certain thresholds, we request identity verification. We ask for a photo ID (national ID card, passport, or driver's license) and proof of address (utility bill or bank statement). We collect this data to comply with anti-money-laundering regulations and prevent fraud. We do not store your ID document permanently—we verify it, confirm your identity, and then delete the image after a retention period (typically 30-90 days).

During verification, we may use third-party identity verification services. These services scan your ID, check it against government databases, and confirm your identity. We share only the minimum data needed for verification—your name, date of birth, and ID number. These third-party services have their own privacy policies; we recommend reviewing them if you have concerns.

Data retention: We retain your account data (email, name, transaction history) for as long as your lancar account is active. After account closure, we retain records for 5-7 years to comply with financial regulations, then delete them.

How We Use Your Data on lancar

We use your data for these purposes:

Account management: Creating your lancar account, verifying your identity, and processing your deposits and withdrawals.
Fraud prevention: Detecting suspicious activity, preventing account takeover, and investigating disputes.
Customer support: Responding to your inquiries, resolving game disputes, and providing account help.
Compliance: Meeting anti-money-laundering regulations, tax reporting, and jurisdiction restrictions.
Service improvement: Analysing how you use lancar to improve game performance, payment processing, and user experience.

We do not use your data for marketing emails or promotional calls unless you opt in. We do not sell your data to third parties. We do not use your data to build profiles for targeted advertising outside lancar.

Third-Party Processors & Data Sharing

We share your data with trusted third parties only when necessary:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your payment information to process deposits and withdrawals.
Identity verification services: Third-party KYC providers verify your ID and address during account setup.
Compliance partners: We may share transaction data with financial intelligence units or law enforcement if required by law.
Customer support tools: Our support platform may store chat logs and account notes to help us assist you.

We require all third parties to protect your data using encryption and access controls. We do not allow them to use your data for their own marketing purposes.

Cookies & Tracking: We use cookies to keep you logged into lancar and to remember your preferences (language, theme). These are session cookies (deleted when you close your browser) or persistent cookies (lasting up to one year). We do not use cookies for cross-site tracking or to build profiles outside lancar. You can disable cookies in your browser settings, but some lancar features may not work properly.

Data Security: We encrypt your data in transit (between your phone/browser and our servers) using TLS/SSL. We encrypt sensitive data at rest on our servers. We use firewalls, access controls, and regular security audits to protect against unauthorised access. However, no system is completely secure—if you suspect a data breach, contact our support team immediately.

Your Rights: You have the right to access your data, request corrections, and ask us to delete your account. You can download your transaction history from your lancar account dashboard. To request data deletion or correction, contact our support team with your account details. We will respond within 30 days.

Data Location & International Transfer

Our lancar servers may be located outside your jurisdiction. When you use lancar from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using lancar, you consent to this international data transfer. We apply the same security standards to all servers regardless of location.

Jurisdiction notice: This privacy notice is governed by the laws of the jurisdiction where lancar is registered. If local data protection laws require different handling, we comply with the stricter standard.

Changes to Our Privacy Notice

We may update this privacy notice from time to time. We will notify you of material changes by email or by posting a notice on lancar. Your continued use of lancar after changes take effect means you accept the updated notice. If you do not agree with changes, you can close your account and request a withdrawal of your balance.

Contact Us About Privacy

If you have questions about how we handle your data, or if you want to request access to your information, contact our support team via the Help button in the lancar app or by email. We respond to privacy inquiries within 10 business days. For serious concerns about data handling, you may also contact the data protection authority in your jurisdiction.

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